Thank you for shopping at Ultra Vertex. While we are confident in the quality of our digital assets and believe they will meet your needs, we understand that certain issues may arise. Below you will find detailed information about our policies on damages, issues, exceptions, exchanges, and refunds.
Damages and Issues
Please inspect your order upon reception of the download link and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Given the digital nature of our products, "damage" typically refers to corrupted files or issues accessing content.
Exceptions / Non-Returnable Items
Due to the digital format of our products, all sales are considered final once the purchase is completed and the product download link has been sent. The following are exceptions and cannot be returned or refunded:
Downloaded digital assets Gift cards This policy is in place due to the non-tangible nature of digital products, which cannot be physically returned.
Items with Return Limitations
In rare cases where a return or exchange is considered (due to extenuating circumstances), it will be handled on a case-by-case basis. We aim to ensure satisfaction and will work with you to find an appropriate solution.
Exchanges and Refunds
We only offer exchanges or refunds in specific circumstances where the issue cannot be resolved through support or if a mistaken product was delivered. If your situation meets this criterion, please contact us with your order number, details about the product issue, and whether you seek an exchange or refund.
To be eligible for an exchange or refund, you may be required to provide screenshots or detailed descriptions of the issue encountered. This will help us verify the problem and determine the best course of action.
For any concerns, questions, or issues related to your order, please get in touch with us at:
Email: email@example.com We are dedicated to ensuring your satisfaction and will respond promptly to help resolve any issues you may face.
Thank you for choosing Ultra Vertex. We appreciate your understanding and adherence to our Returns Policy.