Shipping & Payment Info

Shipping and Payment Information


Welcome to Ultra Vertex, your premier destination for high-quality 3D game assets. Our goal is to streamline your shopping experience, from selection to download. Below you will find detailed information on our payment methods and our digital delivery process.

Payment Methods

At Ultra Vertex, we accept a variety of payment methods for your convenience:

PayPal: Securely pay with your PayPal account balance or linked bank account.
Credit or Debit Card: We accept major credit or debit cards, including Visa, MasterCard, American Express, and Discover.
All transactions are encrypted and securely processed, ensuring your personal and financial information is protected.

Digital Delivery

As we specialize in digital products, all items purchased on Ultra Vertex are delivered as download links directly to your email once the purchase is fulfilled. There are no physical shipping requirements, meaning you can access your new assets instantly and start integrating them into your projects without delay.

Accessing Your Downloads: After payment confirmation, you will receive an email with a download link to access your purchased assets. Please ensure your email address is entered correctly at checkout to avoid any delays.
Returns and Refunds

Due to the nature of digital products, Ultra Vertex does not accept returns or offer refunds once a purchase has been fulfilled and the product download link has been sent. This policy is in place to protect the integrity of our digital assets. However, we understand that exceptional circumstances may occur.

Exceptional Circumstances: If you encounter any issues with your purchase or believe a special consideration is warranted, please contact us at support@ultravertex.com. We will review your situation on a case-by-case basis to determine an appropriate solution, which may include a refund or replacement at our discretion.
Contact Information

For any inquiries regarding your order, payment, or delivery issues, please reach out to us:

Email: support@ultravertex.com
We are here to ensure your experience with Ultra Vertex is smooth and satisfactory. Thank you for choosing Ultra Vertex for your 3D game asset needs.